FAQ / 常见问题
I. THE SOUL QUIZ & ALGORITHM / 灵魂测试与算法
Q: How does the "Neural Engine" translate my soul into jewelry?问：“神经引擎”是如何将我的灵魂转化为首饰的？A: We use the internationally recognized OCEAN (Big Five) personality model. By analyzing 5 core psychological dimensions, our algorithm maps your unique energy frequencies across 32 soul archetypes. These frequencies are then manifested into a specific 3D topology (geometry) that serves as the blueprint for your jewelry.答：我们使用国际认可的 OCEAN（大五人格）模型。通过分析 5 个核心心理维度，我们的算法在 32 组灵魂人格中定位您的独特能量频率。这些频率随后被显化为特定的 3D 拓扑结构（几何形状），作为您首饰的设计蓝图。
Q: What if the result doesn't feel like "me"?问：如果测试结果感觉不像“我”怎么办？A: Soul energy can fluctuate based on your current state. If the result doesn't resonate, we recommend finding a quiet space, centering yourself, and retaking the quiz. You can also contact our "Soul Architects" for a manual consultation to fine-tune your design.答：灵魂能量会随您的状态而波动。如果结果未能引起共振，我们建议您找一个安静的空间，静心后重新测试。您也可以联系我们的“灵魂建筑师”进行人工咨询，微调您的设计。
II. MATERIALS & CRAFTSMANSHIP / 材质与工艺
Q: What materials are the jewelry made of?问：首饰是由什么材质制成的？A: Our standard collection is handcrafted in925 Sterling Silver. For our premium Bespoke line, we offer 14K/18K Gold plating and solid gold options. All pieces are hypoallergenic, lead-free, and nickel-free, making them safe for sensitive skin.答：我们的标准系列由925 纯银手工打造。对于高端定制系列，我们提供 14K/18K 镀金及足金选项。所有产品均为防过敏、无铅、无镍材质，敏感肌亦可放心佩戴。
Q: Will the silver jewelry tarnish over time?问：纯银首饰会随时间变色吗？A: 925 silver naturally oxidizes over time, which many feel adds a unique "soul vintage" character. However, if you prefer a brilliant shine, each order includes a professional jewelry polishing cloth to restore its luster.答：925 纯银随时间自然氧化是正常现象，许多人认为这增加了独特的“灵魂复古感”。如果您偏好明亮的光泽，每个订单都附赠专业的抛光布以恢复其光亮。
III. BESPOKE PRODUCTION / 定制与生产
Q: Why does production take 7 business days?问：为什么生产需要 7 个工作日？A: Unlike mass-produced jewelry, every Origin Miora piece is "1-of-1." Once you order, we create a specific 3D wax mold for your soul pattern, followed by traditional lost-wax casting, hand-polishing, and intention-setting. True craftsmanship takes time.答：不同于量产首饰，每一件 Origin Miora 都是“唯一”的。下单后，我们会为您的灵魂纹理创建专门的 3D 蜡模，随后进行传统的失蜡铸造、手工抛光和意向注入。真正的匠心需要时间。
Q: Can I change my design after placing an order?问：下单后我可以更改设计吗？A: You have a24-hour windowto contact us for any changes. After 24 hours, our lab begins the 3D modeling and casting process, and the design is locked for production.答：您在下单后24 小时内可联系我们进行更改。24 小时后，我们的实验室将开始 3D 建模和铸造流程，设计将进入正式生产状态，无法更改。
IV. SHIPPING & RETURNS / 物流与退换
Q: Do you ship worldwide?问：你们支持全球发货吗？A: Yes, we offer secure worldwide express shipping.
- USA / Europe: 7-12 business days.
- Rest of World: 10-15 business days.You will receive a tracking number via email once your soul piece leaves our lab.答：是的，我们提供安全的全球快递服务。北美/欧洲通常需 7-12 个工作日；全球其他地区需 10-15 个工作日。包裹发出实验室后，您将通过电子邮件收到物流追踪号。
Q: What is your return policy for soul-customized items?问：灵魂定制产品的退货政策是怎样的？A: Because each piece is uniquely generated based on your personal neural data, wecannot accept returns or exchangesfor non-quality issues. If your jewelry arrives damaged or with a manufacturing defect, please contact us within 48 hours for a free replacement.答：由于每一件作品都是基于您的个人神经数据唯一生成的，对于非质量问题，我们不接受退换货。如果收到的首饰存在损坏或制作缺陷，请在收到货后 48 小时内联系我们，我们将为您免费重做并寄送。
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V. GIFTS & SERVICES / 礼物与服务
Q: Can I gift a "Soul Reveal" to someone else?问：我可以把“灵魂显影”作为礼物送给别人吗？A: Absolutely. You can either purchase a digital gift card (allowing them to take the quiz themselves) or take the quiz on their behalf if you know them deeply enough to answer for them.答：当然可以。您可以购买电子礼品卡（由对方自行测试），或者如果您足够了解对方，也可以代表对方完成测试。